Ocean Time Marine is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are accurately described and available for download. In the event an e-product is not available and we are temporarily unable to fulfil your order, we will contact you within 3 business days to arrange a backorder or a refund.
Delivery, Return & Refund Policy
Delivery: Electronic products (e-products) are either available for download immediately following confirmation of the successful processing of your payment or will be delivered via the email address you nominate at point of sale and within eight hours that are normal business hours (AEST).
Return and refund policy
Ocean Time Marine does not offer any type of refund on goods that have been wrongly selected or your change of mind. We take every care to properly represent the nature and function of all products and services offered for purchase.
All our prices are in Australian dollars. All prices on this website are for e-products (download after payment has been received by Oceantime Marine.
Please note that Ocean Time Marine does not permit the return of or offer refunds for the following products:
- Opened software
- Electronic Software Downloads
- You may cease installation of software by rejecting the licensing terms, provided the package is not installed on a computer.
Ocean Time Marine will accept returns of products according to following criteria:
- A written request must be submitted to Ocean Time Marine before a physical item is returned. Once the request has been approved, an approval letter will be emailed to you.
- Ocean Time Marine will not grant returns for printed material once a revised edition has been issued, or the material is no longer available for purchase.
- Returned merchandise must be received in resalable condition for the credit to be applied.
Data Security Policy
Your trust is our most important asset. All client data stored by Ocean Time Marine is protected by rigorous infrastructure and administrative procedures. To achieve high levels of physical and data protection that today’s businesses require, Ocean Time Marine maintains a robust and comprehensive multi-level security environment.
We go to great lengths to keep your data safe and secure.
Audit and Assurance
All administrative access to protected data is reviewed on a quarterly basis by internal auditors to confirm that we use it only in the context of responding to customer service support. Ocean Time Marine contracts with third-party data security professional jonathanpike.com.au to conduct network and application penetration testing twice per year to proactively find new attack vectors and security weakness.
Each user in the Ocean Time Marine environment has a unique user name (their e-mail address) and secure encrypted password. The passwords generated by this form are transmitted to your browser securely (via SSL) and are not stored on the oceantimemarine.com server.
Ocean Time Marine maintains a policy of full event disclosure for security incidents that affect client data. In the event of any security incident affecting your data, a notification will be sent to your account administrator.
Ocean Time marine uses a shared server, dedicated IP address with SSL encryption, password-protected directory, controlled by ht access support, automated website and Dashboard backup, advanced security features, server firewall monitoring & intrusion detection. Ocean Time Marine uses a secure data storage database with high level encryption function.
Ocean Time Marine uses proven TLS technology from the most trusted providers to encrypt all data transmissions between your device and our servers. Transport Layer Security (TLS) technology is designed to protect your information by establishing trust of our servers through a trusted third party, then by creating a secure channel through which your data can pass to our service protected from malicious actors. Additionally, our platform extends data protection to include AES 256 encryption before data is durably stored, commonly referred to as at-rest-encryption.
Controlled and physically secured by www.jonathanpike.com.au Jon Pike can be contacted on firstname.lastname@example.org and phone support +61 411 513 211
We have implemented policies and procedures designed to ensure that your data is secured and backed up to multiple physical locations. Access to all Ocean Time Marine systems and data is limited to authorised members of the Ocean Time Marine team. Our team is continually evaluating new security threats and implementing updated countermeasures designed to prevent unauthorised access or unplanned downtime.
If you find any security issue with our products please contact us at email@example.com or call us directly at +61 2 8005 1999 to file a security incident report. If you are concerned or suspect that your Ocean Time Marine information has been compromised, please call so that we can help resolve the issue.
Website online store security
Ocean Time Marine uses Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The SSL encrypts, or translates, your order information into a highly indecipherable code, which is processed immediately. When you begin the transaction process, you will move into the secure area of the Ocean Time Marine website. Once you’ve entered, the page address (URL) will change from http to https, to let you know you are in a secure area. You will remain in this secure zone for the entire transaction process.
When purchasing online the Ocean Time Marine website uses Commonwealth Bank of Australia for all confidential e-commerce online banking form and communications.
Personally identifiable information is stored on servers that are not publicly available. Further, personally identifiable information is only accessed by Ocean Time Marine employees. Credit Card details are NOT stored on our database when you buy products on our site.
Code of Conduct
Ocean Time Marine strives to ensure responsibility and accountability. We believe that every person at every level within our organisation has an obligation to perform his or her duties with the highest degree of honesty and integrity. Only when this occurs can we ensure that we are meeting our obligations, observing our values and protecting our reputation.
Director, Ocean Time Marine
International Maritime Organisation (IMO) Number 5855119
ABN: 71 024 826 519
Updated 10th January 2016
Safety Management System (SMS) Templates
Terms and Conditions
Although all due care and consideration is made during the development of the Ocean Time Marine Online documentation, policies and procedures, no guarantee or warranty is implied in relation to the use of any documentation within an organisation. All documentation is supplied on a generic and non site-specific basis only, and risk assessments are to be conducted prior to any implementation of the documents. Modifications to the documents should be made so that it is specific to the associated organisation.
Consultation with workers and opportunity for discussion is fundamental in implementing effective policies and procedures. It is your responsibility to ensure local legislation is included in any relevant documentation. Completing the template is essential in the implementation of the Ocean Time Safety Management System Template. Consultants are available in most areas, however this is not included in the cost of the template. It is intended that most customers will have enough information supplied by Ocean Time Marine to create an acceptable and workable Safety Management System that is acceptable by most government authorities.
The Ocean Time Marine Documentation is all based on the 12 elements of the ISM Code, and written in an acceptable format for most government authorities. The Ocean Time Marine Safety Management System template has been developed based on the requirements of the National Safety Maritime Regulators. However, in order to meet full compliance, the template must be appropriately completed by the owner/operator of this vessel.
By agreeing to these Terms and Conditions you understand that you are purchasing a single Safety Management System Template from Ocean Time Marine. A single SMS Template can only be used by the organisation purchasing the documentation for internal purposes only. Documentation cannot be forwarded to a third party or resold for any reason whatever without written permission from Ocean Time Marine.
Limitation Of Liability
The entire liability of Ocean Time Marine to the “User” in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the “Service Fee” paid for the “Service / Product” under this Agreement in respect of which the breach has arisen.
In no event shall Ocean Time Marine be liable to the “User” for any loss of business, loss of opportunity or loss of profits or for any other indirect or consequential loss or damage whatsoever. This shall apply even where such a loss was reasonably foreseeable or Ocean Time Marine had been made aware of the possibility of the “User” incurring such a loss.
Dissatisfaction with the Product
Our most important task is to ensure your absolute satisfaction. We will always strive to reach that target. However, we acknowledge that mistakes are made occasionally. This paragraph covers that possibility. If you are not wholly satisfied with the Product, please tell us at the earliest opportunity:
- Exactly why you think we have failed
- The date, if relevant, of the failure
- When and how you discovered the failure
- The result of the failure
- Your suggestion as to action we should take to resolve the situation and restore your faith in us
To do this, it is essential that you contact us by email firstname.lastname@example.org
Legal Information Disclaimer
The following disclaimer covers all information available on the Legal section of the Ocean Time Marine site and all information given by Ocean Time Marine Legal staff by telephone or by electronic means.
Ocean Time Marine takes all reasonable care to ensure that the information contained on this website is accurate. However, no warranty or representation is given that the information and materials contained on it are complete or free from errors or inaccuracies.
To the extent permitted by applicable laws, Ocean Time Marine accepts no liability for any loss or damages or expenses of any kind including without limitation compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property, or claims by third parties howsoever arising in connection with your use of this website, the copying or use of any information or material contained in or referred to in this website.
This exclusion of liability shall not apply to damages arising from death or personal injury caused by the negligence of Ocean Time Marine or any of its employees or Directors.